Shipping policy

We keep shipping simple and keep you informed from the moment your QuietPulse order is placed until it arrives.

Order Processing

We prepare and pack orders within 1–2 business days. Orders are not processed or shipped on weekends or U.S. holidays.

Free Shipping and Delivery Times

Shipping within the United States is free and tracked. Most orders arrive within 6–10 business days after they ship, depending on your location and the carrier.

Delivery times are estimates. Carrier delays, severe weather, holidays, and other events outside our control can affect the delivery date.

Tracking Your Order

Once your order ships, we email you a tracking number. Use it to follow your package through the carrier's tracking system. If you do not see the email, check your spam folder or contact support@easiernights.com and we will help you locate it.

Protected Shipping

Every QuietPulse order ships with Protected Shipping at no cost. If your package is lost in transit, arrives damaged, or is marked delivered but never turns up, we send you a replacement free of charge and deal with the carrier ourselves.

To use it, email support@easiernights.com within 14 days of the expected delivery date shown in your tracking (if your tracking shows no date, within 30 days of your shipping confirmation). Include your order number and, if the package arrived damaged, a photo of the box and its contents. You do not need to send a damaged item back.

Protected Shipping does not cover packages sent to an address that was entered incorrectly at checkout. See "Incorrect or Incomplete Shipping Address" below.

If Your Package Is Marked Delivered

If tracking shows that your package was delivered but you cannot find it:

  • Check your porch, mailbox, side door, and other usual delivery locations.
  • Ask household members or nearby neighbors whether they received it.
  • Wait up to 24 hours, since carriers sometimes mark a package delivered before it arrives.

Still nothing after 24 hours? Email support@easiernights.com with your order number. Protected Shipping covers it, and we take it from there.

Incorrect or Incomplete Shipping Address

Please check your shipping address before completing checkout. If you notice an error, email support@easiernights.com within 3 hours of placing your order. We will try to update the address before fulfillment begins, but an update is not guaranteed after processing.

Your Partner's 10-Night Log

The Partner's 10-Night Log is a PDF and does not travel in the box. You will find the link in your order confirmation email, on the day you order. If you do not see it, check your spam folder or email support@easiernights.com and we will send it again.

Questions About Shipping

Email support@easiernights.com and include your order number. A real person will help you find the next step.

Easier Nights is operated by Nash Commerce Limited, 8-12 Hennessy Road, Wan Chai, Hong Kong.