Refund policy

We want you to feel confident ordering from Easier Nights. This page explains how cancellations, the 100-Night Money-Back Guarantee and the Lifetime Replacement Warranty work for QuietPulse.

Cancelling an Order

You may request cancellation within 3 hours of placing your order, provided it has not entered our fulfillment process.

Email support@easiernights.com as soon as possible and include your order number. Once an order has entered fulfillment or shipped, cancellation is no longer guaranteed. At that point, the order is covered by the 100-Night Money-Back Guarantee below.

Please review your product selection, quantity, and shipping address before completing checkout.

100-Night Money-Back Guarantee

Use QuietPulse in your own bed for up to 100 nights. If your partner still hears you, or QuietPulse is simply not right for you, we refund every dollar. No minimum number of nights, and nothing to send back.

You keep everything: the device, the patches and every free gift in your kit.

Your 100 nights start on the day your package is delivered (the delivery date shown in your tracking).

Please do not mail anything to us unless our support team specifically asks you to.

How to Request a Refund

Email support@easiernights.com within 100 nights of your delivery date with:

  • Your full name
  • Your order number
  • The email address used at checkout
  • One line telling us you want to use the 100-Night Money-Back Guarantee

That is all we need. We confirm your refund by email within 1 business day.

How Refunds Are Issued

Refunds go back to the original payment method. The money is on your statement within 10 business days of your email, usually sooner, depending on your bank or payment provider.

When a Refund Request May Be Declined

A refund request may be declined when:

  • It is submitted more than 100 nights after the delivery date.
  • No valid proof of purchase can be provided.
  • The order cannot be matched to a genuine Easier Nights purchase.
  • A guarantee refund has already been issued to the same household or address. The guarantee covers one QuietPulse kit per household.

Lifetime Replacement Warranty

Your QuietPulse device is covered for as long as you own it. If it stops working because of a defect in materials or workmanship, email support@easiernights.com with your order number and a short description of the problem (a photo or a short video helps). We send you a replacement device at no cost. Nothing to send back.

Covered: the QuietPulse device.

Not covered: loss or theft, accidental damage such as drops or water, misuse or modification, and the consumable parts of the kit (patches, under-chin strap, case and charging cable).

The warranty belongs to the original purchaser and is not transferable. This is a limited warranty. It gives you specific legal rights, and you may also have other rights that vary from state to state.

Package arrived damaged, or never arrived? That is covered by Protected Shipping. See our Shipping Policy.

Questions About a Refund or Replacement

If something about your order is not right, contact us directly first. Email support@easiernights.com and include your order number so we can help quickly.

Easier Nights is operated by Nash Commerce Limited, 8-12 Hennessy Road, Wan Chai, Hong Kong.